Refund policy

ITEMS AT REGULAR PRICE AND ON SALE

30 days for the exchange or a full refund of merchandise purchased at regular price and 15 days for merchandise purchased on sale following the date of purchase.

RETURN GENERAL CONDITIONS

  1. Refunds will be made according to the payment method used for the purchase.
  2. Promotional Items: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.
  3. All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed and the original tags must still be attached.
  4. Please contact us for a return label via email. You will receive a return label within 24-48hrs. If you wish to use it, an amount of $12.00 + tax will be deducted from your refund.

EXCHANGE POLICY

  • Condition of the Item:

    • The lingerie must be unworn, unwashed, and in its original condition.
    • All original tags must be attached to the lingerie.
    • The item must be returned in its original packaging.

  • Initiating the Exchange:

    • Contact our customer service team within 14 days of receiving your order to request an exchange.
    • Provide your order number and details of the item you wish to exchange.

  • Shipping the Item Back:

    • Customers are responsible for shipping the item back to our designated location. Please ensure the package is adequately protected to prevent damage during transit.

  • Processing the Exchange:

    • Once we receive the returned item and verify its condition, we will proceed with the exchange process.
    • If the item meets our exchange policy criteria, we will ship the new product you have selected at no additional cost.

  • Exceptions:

    • We do not accept exchanges for items that have been worn, washed, or are not in their original condition.
    • Exchange requests made beyond the specified time frame may not be accepted.

  • Contact Us:

    • If you have any questions or concerns regarding our exchange policy, please contact our customer service team for assistance info@lusciousgoddesslingerie.ca

Luscious Goddess reserves the right to refuse any exchange that does not meet the above conditions. Thank you for choosing Luscious Goddess for your lingerie needs.

ADULT TOYS RETURN POLICY

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety, and peace of mind of our customers.

Any item that is designed to come in to contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes

Lubes, massage oils, condoms, and body paints are also not returnable.

HOW TO MAIL RETURN FOR ONLINE PURCHASES?

  1. Please contact us for a return label via email. You will receive a return label within 24-48hrs. If you wish to use it, an amount of $12.00 + tax will be deducted from your refund.
  1. Please complete the return form provided with your order or click here to download the printable version. Please return your purchase to the following address by mail or courier of your choice: 

Luscious Goddess Lingerie c/o Returns
234-5149 Country Hills Boulevard NW #184
Calgary, AB T3A 5K8

Please note that shipping and handling charges will not be refunded unless the merchandise is returned

because it is defective, or Luscious Goddess is at fault. In this case, the goods must be returned only by

mail. Please contact our customer service at info@lusciousgoddesslingerie.ca  for more information.

CONDITIONS AND EXCEPTIONS

  1. Shipping and handling charges will not be refunded.
  2. All merchandise eligible for a return must be in its original condition, must not have been worn,must not have been washed and the original price tags must still be attached.

 Do you have further questions? Contact by email at info@lusciousgoddesslingerie.ca